FAQs

1. What products does Elonee sell?
We offer a curated collection of modern furniture and home décor, including sofas, chairs, nightstands, wall art, and decorative pieces.

2. Where do you ship to?
We ship across the United Kingdom and to select international countries, including the USA.

3. How long does it take to process and ship my order?
Orders are processed within 1–2 business days. Delivery estimates are as follows:

  • UK: 3–5 business days

  • USA: 4–9 business days

4. What shipping carriers do you use?
We ship using Royal Mail, Parcelforce, FedEx, and DHL.

5. Do you offer free shipping?
Yes, shipping is free for all destinations we serve.

6. Can I change or cancel my order after it’s been placed?
If your order hasn’t been shipped yet, contact us immediately at contact@elonee.shop and we’ll do our best to accommodate changes or cancellations.

7. What is your return policy?
We offer 30-day returns for unused items in original packaging. See our Return & Refund Policy for full details.

8. Do you offer exchanges?
Yes! We offer free exchanges for size, color, or damaged items.

9. How do I contact customer support?
📧 contact@elonee.shop
📞 +44 7709127865
Available Monday–Friday, 9:00 AM to 5:00 PM (UK Time)